At Zhomes, we strive to provide you with a seamless shopping experience from the moment you place your order to the moment your furniture arrives at your doorstep. We understand that shipping and returns are important considerations when making a purchase, so we have outlined our policies below to ensure your satisfaction.
Shipping:
- Delivery Time: Once your order is placed, our team will process it within 1-2 business days. The estimated delivery time will depend on your location and the availability of the item(s) you ordered. You can expect to receive your furniture within 7-14 business days.
- Tracking Information: As soon as your order is shipped, you can track your order by your Order ID & Billing email from the Track Order Page.
Returns:
- Satisfaction Guarantee: We want you to love every piece of furniture you purchase from Zhomes. If for any reason you are not completely satisfied with your order, please contact our customer service team within 14 days of receiving the item(s).
- Return Eligibility: To be eligible for a return, the item(s) must be unused, in its original packaging, and in the same condition as when received.
Please note that certain items such as customised or clearance items may not be eligible for returns unless they arrive damaged or defective.
If you have any further questions regarding our shipping and returns policies, please do not hesitate to reach out to our friendly customer service team who will be happy to assist you.
Thank you for choosing Zhomes for all your furniture needs!